3 Points of Excellent Customer Service
If you’re not sure what good customer service looks like, the information below should help you get started on the right track. Each point will tell you a little more about what makes good customer service.
1. Respond Quickly
First of all, you need to be able to respond quickly to customers when they come to you. When customers are left waiting around to be attended to, they just get annoyed and frustrated. That’s not what you want to happen, so try to get this right when you are dealing with customers. Be ready to jump into an action as soon as a customer requires your attention.
It’s not just about seeing to the customer quickly; you also need to handle their needs quickly. For example, if they have a question, you need to be able to get back to them with an accurate answer as soon as possible. This applies to whatever the customer wants or needs from you. Not only will you keep customers happy, but you will be able to keep queues moving fast.
2. Always Listen First and Be Respectful
Listening is one of the most important things that you have to be able to do when you deal with customers. If they have a problem, you need to let them talk and listen to every detail they convey to you. They will become frustrated and their customer service experience will be poor if you don’t pay attention to what they are trying to tell you.
Being respectful when interacting with customers is also important. For the time during which you are interacting with customers, they should have your full attention. Train your employees and make sure that they are all capable of handling customers with total respect. It’s your responsibility as an employer to offer that training.
3. Go the Extra Mile for the Customer
Exceeding expectations is one of the very best things you can do when you want to offer your customers a great customer service experience. You should under-promise and over-deliver. You don’t want to set expectations too high because that can often lead to disappointment. But at the same time, you do want to show customers that you’re willing to go the extra mile for them.
This is something that your customers will really appreciate, so you shouldn’t underestimate the importance of it. If you’ve never but in the effort to go the extra mile and do more for customers, this is something that should change. Your customers will realize that the customer service experience you offer is better than what your rivals offer. And that’s what leads to strong customer loyalty and consistently high sales.